I have been with them since 2004 so 6 years in total. They recently changed their offers (more competitive) and their website (new design) which gives a fresh vamp. New VPS offers are also available. I’ve had some outages (especially 2 big problems for me in 2007) but I am overly satisfied with them (hey, even Amazon cannot achieve 100% uptime time anyway~).
Nowadays, you can easily mirror your data elsewhere if you want to achieve a nearly 100% uptime. You can upgrade your plan for FREE, so you don’t have to move somewhere else to follow the increase of bandwidth & space of the industry. I just did it today (switching to an UNLIMITED plan)!
EhostPros customer service is satisfying, and their reply time varies during the day: you can expect a 30~min reply with a LOW priority ticket (their target is 20 min though, as advertized on their website). You can use a MEDIUM, HIGH or URGENT priority depending on your needs and expect a faster reply, but I rarely use those.